Last updated: August 14, 2026
1. Order Processing & Preparation From our hands to yours. Once your payment is confirmed, your order is carefully inspected, securely packaged in our protective dust bags, and prepared for its journey. Because we handle our handcrafted goods with the utmost care, please allow 1 to 2 business days for us to process and dispatch your order. Custom or personalized touches may occasionally require a brief verification period before shipping.
2. Shipping Times & Delivery We want you to receive your new everyday companion as safely and efficiently as possible. Once your order has been dispatched from our facility, standard delivery takes up to 7 days to arrive at your door.
Please note that delivery times are estimates and may occasionally be affected by external factors such as weather conditions, carrier delays, or national holidays.
3. Order Tracking Once your handmade bag is handed over to our trusted shipping partners, we will send a shipping confirmation directly to your email. This email will contain your unique tracking number and a link, allowing you to follow your bag’s journey right to your doorstep.
4. Shipping Rates Shipping rates (if applicable) are calculated and displayed at checkout based on your location and the weight of your items. We occasionally run free shipping promotions, which will be clearly indicated on our website header and applied automatically at checkout.
5. Missing or Damaged Packages We take immense pride in how we package our artisan bags, but we understand that the shipping process is occasionally unpredictable.
- Damaged Items: If your bag arrives damaged due to transit, please contact us within 48 hours of delivery with photos of the item and the packaging so we can arrange a replacement.
- Lost Packages: If your tracking information shows that your package was delivered but you have not received it, please check with neighbors and local postal carriers. If it is still missing after 3 business days, reach out to our support team for assistance.
6. Contact Us If you have any questions about your order’s shipment or need assistance with a delivery, please don’t hesitate to reach out. Our team is here to help!
Twixsoft
- Website: https://twixsoft.shop
- Email: contact@twixsoft.shop
- Phone: (239) 542-2440
- Business Address: 916 SW 54th Ln, Cape Coral, FL 33914
