Shipping & Returns Policy

Effective Date: July 1, 2026

TDI Services ("TDI Services", "we", "our", or "us") provides digital software products that are delivered electronically. Please read this Shipping & Returns Policy carefully before placing an order on tdi-services.shop.

1. Introduction

TDI Services supplies genuine digital software licenses and related digital products to customers worldwide. Because all products are delivered electronically, no physical shipment is involved.

By purchasing from our website, you agree to this Shipping & Returns Policy.

2. Digital Delivery Policy

All products sold through tdi-services.shop are delivered electronically.

Delivery Method

• License keys, activation codes, download links, or installation instructions are delivered via email.
• Orders are sent to the email address entered during checkout.

Delivery Time

• Most orders are delivered within a few minutes after successful payment.
• Some orders may require manual verification and can take up to 24 hours.
• Please check your Spam or Junk folder if you do not receive your order.

If your order has not arrived within 24 hours, please contact our support team before opening a payment dispute.

Email: support@tdi-services.shop

3. No Physical Shipping

TDI Services sells digital products only.

Therefore:

• No physical products are shipped.
• No shipping charges apply.
• No courier services are used.
• No shipment tracking numbers are provided.

4. Returns & Refund Policy

Due to the nature of digital software products, returns cannot be accepted once a product has been delivered and successfully activated.

Refund Eligibility

A refund may be approved if:

• The order was never delivered.
• The license key is invalid or defective.
• A technical issue prevents activation and our support team is unable to resolve the problem.
• The wrong product was delivered due to our error.

Non-Refundable Situations

Refunds will generally not be issued if:

• The product has already been successfully activated or redeemed.
• The incorrect product was purchased by the customer.
• The customer's device or operating system is incompatible with the purchased software.
• The issue results from user error or misuse.
• The customer no longer wants the product after delivery.

5. Support Before Chargebacks

Customers must contact our support team before requesting a payment dispute or chargeback through their bank or payment provider.

Our support specialists will make every reasonable effort to resolve any issue quickly.

Unnecessary chargebacks for successfully delivered products may result in suspension of future purchases and additional verification requirements.

6. Refund Request Procedure

To request assistance or a refund, please email:

support@tdi-services.shop

Please include:

• Your order number
• The email address used during checkout
• A detailed description of the issue
• Screenshots or error messages (if applicable)

Approved refunds are returned to the original payment method. Processing typically takes between 5–10 business days, depending on your payment provider.

7. Fraud Prevention & Verification

To protect our customers and prevent fraud, TDI Services may verify whether a software license has been delivered, activated, redeemed, or used.

If our records show that a license key has already been successfully activated or redeemed, the order will be considered fulfilled and will generally not qualify for a refund.

8. Customer Support

We provide free technical support for every purchase made through our website.

If you experience any issues with activation or installation, our support team will work with you to resolve the issue as quickly as possible.

Email: support@tdi-services.shop

9. Policy Updates

TDI Services reserves the right to modify or update this Shipping & Returns Policy at any time.

Changes become effective immediately after publication on this page. We encourage customers to review this policy periodically.